Hydrating Loc Mist

I placed an order on 8 July 2024. I received a shipment notification/tracking number on 23 July 2024. Unfortunately, the package was damaged while in transit, and UPS returned it to the original sender (Naetorious Locs) which arrived to them on 1 August 2024. I never received my order. I have reached out via the customer service email provided and have yet to receive a response. Initially, I inquired about a replacement, but at this point a refund needs to be processed. On top of leaving this review today, 21 August 2024, I have also sent a third email regarding my order. I've sent an email once a week for the past three weeks. I will continue to reach out once a week until the issue can be resolved. I was stationed overseas as a military member and it was difficult getting these hair products shipped in a timely manner, so that I wouldn't run out. Due to the delays, I had to switch to products that I could obtain locally. I recently arrived back stateside and was excited to get my hands on these products once again thinking it would be easier, but I thought wrong. The products are great and I loved using them, but unfortunately the recent issue and what seems to be a lack of customer service is causing me to look for products elsewhere. I know there were issues outside of the owner's control in the past with this business, hopefully that is not the case again and I wish nothing but the best for it, but I will be moving on. Thank you.

I will return!

My hair love these products. My hair was extremely dry and I was spritzing with water and different oils twice a day and my hair was still dry. After one use of the loc mist my hair became soft and moisturized without feeling heavy and without an over bearing scent. I will buy again. Hopefully I will be able to purchase some of the oil when it becomes available.

I didn't receive order

Always a great buy! My hair loves this line. Thanks